Ireland: Programme Support Officer

Programme Support Officer

Working with the world’s poorest people to transform their lives. Concern Worldwide is an international humanitarian organisation dedicated to tackling poverty and suffering in the world’s poorest countries. We work in partnership with the very poorest people in these countries, directly enabling them to improve their lives, as well as using our knowledge and experience to influence decisions made at a local, national and international level that can significantly reduce extreme poverty.

Job Title:

Programme Support Officer

Reports to:

Desk Officer, South Sudan (day to day)

(Coordination with Grants and Information Manager in Juba)

Direct reports:


Job Location:

Dublin : with frequent travel to South Sudan (up to 4 trips)

Contract Details:

1 Year Fixed Term Contract

Pay Band:

Pay Band 3: €28,909- €34,011

Job Purpose:

To support the South Sudan programme team in the development and timely submission of high quality donor proposals and reports as well as producing case studies, programme documentation, visibility material and brochures for Concern Worldwide’s country programme. Conducting field visits to support the team with data and information gathering for proposals and reports. To prepare regular internal programme and contextual updates. To provide necessary documentation and other support to the Country Management Team (CMT).

Main duties & Responsibilities:


· Support programme staff in the development and timely submission of high quality donor reports, using appropriate templates and guidelines.

· Provide information and guidance on donor compliance requirements to programme managers.

· Prepare bi-weekly sitreps for the emergency programme and monthly reports for the development programme.

· Draft and/or review/finalise reports on behalf of the programme team as required, ensuring donor compliance.

· Conducting field visits to collect information, photographs and/or case studies as required.

· Ensuring the reporting schedule is up-to-date and that programme teams are informed of the donor reporting requirements and that appropriate guidelines and templates are shared.

Programme Management and Development:

· Support programme staff in the development of high-quality concept notes and proposals for both emergency and development programmes.

· Conduct desk-based research in order to provide relevant, up-to-date contextual input in proposal development and on a wide range of programme-related issues

· Produce “in-house” programme briefs or case studies that demonstrate best practice in areas of Concern’s work and also address problems/constraints and critical issues.

· Participate in planning processes with the Grants and Information Manager and Programmes Director to support the identification of funding needs and opportunities for further funding.

Communications and Information Management:

· Liaise with programme teams to produce and disseminate programme and contextual updates, documenting and sharing updates on achievements and challenges

· Support communications functions through the dissemination of news and relevant articles, and the development of programme briefs, presentations, etc.

· Act a focal point for information requests regarding programmes in South Sudan from other Concern offices eg. UK, Dublin, US communication and fundraising departments. Ensure appropriate filing of both hard and electronic copies of all documents, including versions of contracts, reports/proposals/etc. on the intranet and support to Grants and Information manager with version control of proposals and reports

Monitoring and Evaluation:

· Support the monitoring and evaluation of all programmes as required such as the preparation of ToRs.

· Work with programmes and GIM to maintain and establish appropriate M&E systems for programmes

· Assist in the preparation and implementation of surveys, studies and research conducted by the programmes, where appropriate.

· Ensure learning documentation is shared with relevant staff.

· Ensure soft and hard copies of tools, data, and reports are filed appropriately


· Maintain open communication and good working relations with all departments and act as a focal point for advice and information on a wide range of programme-related issues.

· Contribute to development, review, and revisions of institutional and country programme strategies and policies, and assist in-country Senior Management Team (SMT) with research as requested and agreed.

· Any other tasks mutually agreed with the Desk Officer in conjunction with the Grants and Information Manager in South Sudan.

Person specification:


Education, Qualifications & Experience Required:

  • Educated to Degree Level Degree in Humanitarian Assistance, Development Management or other relevant discipline. Previous experience overseas with an international NGO

Special Skills, Aptitude or Personality Requirements:

· Excellent English writing and communication skills with substantial previous experience of research, documentation and/or report writing

· Willingness to travel to South Sudan, including field locations.

· Ability to manage multiple job tasks

· Ability to work on own initiative and as part of a team

· Ability to act as part of a multi-cultural and multi-disciplinary team

· Ability to organise and prioritise workload, using initiative when appropriate

· Ability to cope with stress, work under pressure often to strict deadlines

· Self-motivated, progressive and proactive.

· Ability to work productively with remote programme teams

· Good knowledge of Programme Cycle Management

  • Good knowledge and competence of computer applications i.e. Microsoft Office.


· Good knowledge of donors (ECHO, EU, USAID/OFDA, Irish Aid, DfID)

  • Knowledge of monitoring and evaluation processes.

Or any other criteria which we deem to be appropriate for the role.

Concern has a Programme Participant Protection Policy and an organisational Code of Conduct which have been developed to ensure the maximum protection of programme participants from exploitation, and to clarify the responsibilities of Concern staff, consultants, visitors to the programme and partner organisation, and the standards of behaviour expected of them. In this context, staff have a responsibility to the organisation to strive for, and maintain, the highest standards in the day-to-day conduct in their workplace in accordance with Concern’s core values and mission. Any candidate offered a job with Concern Worldwide will be expected to sign the Programme Participant Protection Policy and the Concern Staff Code of Conduct as an appendix to their contract of employment. By signing the Programme Participant Protection Policy and the Concern Code of Conduct, candidates acknowledge that they have understood the contents of both the Concern Code of Conduct and the Programme Participant Protection Policy and agree to conduct themselves in accordance with the provisions of these two documents.

Concern receives a substantial amount of funding from external donors each year. Increasingly donors are introducing requirements whereby future funding is conditional on Concern ensuring that the names of any new employee or volunteer do not appear on terrorism lists generated by the European Union (List of person, groups and entities to which Regulation (EC No. 2580/2001 applies), the US Government (Office of Foreign Assets Control list of specially designated Nationals and Blocked Persons) and the United Nations (Consolidated List).

Any offer of employment (either paid or voluntary) with Concern Worldwide will only be made following a successful clearance check being conducted on the applicant. For additional information please consult our web site or contact the Human Resource Division in our Head Office.

By submitting a formal application for paid or voluntary employment to Concern, you agree to Concern carrying out a clearance check as outlined above and that Concern will not proceed to recruit you should your name appear on any of the aforementioned lists.

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